Computer Fulfillment & Delivery Technician
Snohomish, WA
Full Time
Entry Level
SisAdmin is an award-winning Outsourced IT Management team. We build and manage IT platforms that meet the demands of the 21st-century business, every day and without interruption. We have served King and Snohomish counties for the past 25 years.
SisAdmin is currently searching for a Computer Fulfillment & Delivery Technician to join our team! The Computer Fulfillment & Delivery Technician will contribute to the build-out, configuration and delivery of PCs to our clients throughout Puget Sound. Preference given to candidates with recent IT support experience, recent IT graduates and/or those currently pursuing IT degrees. This is an outstanding opportunity for someone embarking on a technical career.
In this role you will be working on the team that configures and delivers new and replacement PCs to our clients. This is a seamless experience for the end-user which requires meticulous planning and consistent execution. The Computer Fulfillment & Delivery Technician will install and configure general applications and line of business applications that are fully functional for the end-user at the time of installation, ensuring the experience with their new PC is as close as possible to the previous one. You will perform the installation on-site at client locations with professionalism and thoroughness.
Successful candidates have sound technical support and excellent customer service skills. This position is a critical link to our clients. The ideal candidate will excel at following standard procedures and updating documentation when you encounter errors or omissions.
The Computer Fulfillment & Delivery Technician will work on site in the Snohomish office. Part-time candidates will also be considered but will not be eligible for the entire benefits package.
Key Responsibilities of the Computer Fulfillment & Delivery Technician:
What the Successful Computer Fulfillment & Delivery Technician will have:
Compensation:
Outstanding Benefits include:
SisAdmin Inc. has partnered with All Things HR, an external HR Consulting Company, to assist with their recruitment process. If you would like to be a part of this dynamic company, apply today!
SisAdmin is currently searching for a Computer Fulfillment & Delivery Technician to join our team! The Computer Fulfillment & Delivery Technician will contribute to the build-out, configuration and delivery of PCs to our clients throughout Puget Sound. Preference given to candidates with recent IT support experience, recent IT graduates and/or those currently pursuing IT degrees. This is an outstanding opportunity for someone embarking on a technical career.
In this role you will be working on the team that configures and delivers new and replacement PCs to our clients. This is a seamless experience for the end-user which requires meticulous planning and consistent execution. The Computer Fulfillment & Delivery Technician will install and configure general applications and line of business applications that are fully functional for the end-user at the time of installation, ensuring the experience with their new PC is as close as possible to the previous one. You will perform the installation on-site at client locations with professionalism and thoroughness.
Successful candidates have sound technical support and excellent customer service skills. This position is a critical link to our clients. The ideal candidate will excel at following standard procedures and updating documentation when you encounter errors or omissions.
The Computer Fulfillment & Delivery Technician will work on site in the Snohomish office. Part-time candidates will also be considered but will not be eligible for the entire benefits package.
Key Responsibilities of the Computer Fulfillment & Delivery Technician:
- Unboxing and organizing PC’s as they are released to service
- Labeling, organizing and tracking machines as they progress through the build and configuration process
- Gathering key information from the client to ensure the PC is configured as expected upon installation
- Installing basic software and configuring settings
- Installing line of business applications utilizing documented installation steps
- Quality assurance to ensure machines are ready for delivery with no errors or omissions
- Delivering PC’s throughout Puget Sound
- Performing final configuration and installation onsite with clients with no errors or omissions
- Inventory control and record keeping
- Hardware asset disposal and recycling following established processes
- Documentation of activities and timekeeping
- Other duties as assigned
What the Successful Computer Fulfillment & Delivery Technician will have:
- Basic level knowledge of the Microsoft business stack, network infrastructure, and related technologies including Windows desktop operating systems, Windows server operating systems, Microsoft Office Suites & Office 365, Microsoft Exchange & Outlook, Active Directory, Desktop and server hardware, and Mobile devices including iOS and Android
- Basic to intermediate knowledge of PC hardware components and operating systems
- Ability to “rebuild” a PC by installing the OS and all associated drivers, firmware and proprietary software
- Ability to review technical information
- Ability to follow checklists and standard operating procedures
- Ability to identify and communicate customer satisfaction issues and technical escalations
- Ability to report metrics and be accountable for meeting goals
- Ability to work with minimal management and/or supervision
- Time management skills and ability to effectively manage multiple priorities
- Excellent written and oral communication skills
- Ability to translate tech-speak to the client's level of knowledge
- Customer service orientation, strong technical aptitude, team player, and sound judgment are character traits that are essential for this position
- Frequent travel throughout the Puget Sound area is a requirement of this position. Candidates must have a valid driver’s license and a clean driving record.
Compensation:
- $20.00 to $23.00 per hour (DOE)
Outstanding Benefits include:
- Medical, dental, and vision benefits (Employer pays 100% for Employee coverage with selected plan)
- IRA Retirement Plan after ninety (90) days of employment with a 2% company contribution
- 8 paid holidays per calendar year
- Up to 40 hours of vacation accrued per year
- Sick pay accrual in accordance with WA state law
- Growth opportunities
SisAdmin Inc. has partnered with All Things HR, an external HR Consulting Company, to assist with their recruitment process. If you would like to be a part of this dynamic company, apply today!
Apply for this position
Required*